01
Your shipping options
At Nava Decor, we offer two shipping methods tailored to your needs.
Standard free shipping
Handling timeWe aim to process your order within 3 business days.
Shipping timeExpect your order to arrive within 14–21 business days.
Priority processing with free shipping
Handling timeYour order will receive priority processing within 3 business days.
Shipping timeExpedited delivery of 10–20 business days.
Priority processingWe prioritize the production of your order, ensuring quicker shipment.
02
Custom orders
Standard free shipping
Production time4–15 business days depending on the selected item.
Shipping timeExpect your order to arrive within 14–35 business days after shipment. This is only an estimate and can be sooner or later based on the customs procedures of the destination country.
03
Processing your order
- Cut-off time. Please note that our order cut-off time is 5 PM ET.
- Order preparation. Larger pieces, like intricate chandeliers, may require additional time to prepare and quality-check before shipping.
- Quality assurance. We uphold the highest standards of quality, inspecting each product with care and precision before it ships.
- Tracking details. Once your order is on its way, we'll promptly update you with tracking details.
04
Making changes to your order
- Flexibility. We understand plans may change. You have up to 12 hours after purchase to request modifications or cancellations.
- Get in touch. Simply reach out to us at hey@navadecor.co, and we'll assist you promptly.
05
Returns and refunds
For processed orders, please refer to our Refund Policy.
06
Address accuracy
- Customers are responsible for providing accurate shipping addresses.
- Any delays or misplaced deliveries due to incorrect address information are the customer's responsibility.
07
Taxes and duties
- Taxes and duties imposed by local authorities or governments are the customer's responsibility.
- These charges are beyond our control.
08
Global reach
- International service. We proudly ship to over 120 countries, ensuring your access to our curated collections.
- Exceptional service. In rare cases where your country is not serviceable, we'll promptly notify you.
09
We're here to help
Got questions or need assistance? Reach out to us at hey@navadecor.co or visit our Contact page.
Nava Decor
Email — hey@navadecor.co
Address — 611 South DuPont Highway, DE 19901 USA
