Start a return
Find the order first — we'll tell you what each item is eligible for before you fill anything in.
Can't find your order number? Contact support
Returns run 14 days from delivery. After that, the one-year warranty still covers defects — that route stays open. Every request is read by a person and answered within one business day.
What's coming back?
Eligibility is already worked out for each line — pick what you want to send back and how many.
Photograph the damage
Three specific shots — each one answers a question the carrier or the maker will ask. Take them where the piece is standing now.
A person reviews every return, and these photos are what they review. They establish the condition of the piece and its packaging before it travels, and they are what we put in front of the maker or the carrier if anything is later disputed. Shots that are blurred, cropped or missing are the most common reason a return is held up or declined — take them in good light, and take them now rather than after it’s repacked. The optional ones are optional, not unimportant: every shot you add is one question we don’t have to email you about.
How would you like this settled?
A restocking fee of up to 30% applies to a change-of-mind return taken as cash. The refund shown assumes the full fee, so it is the least you will receive — the final fee is set when the piece is inspected. Take it as store credit and the fee is waived — the trade is that whatever you buy with that credit is final: it can be exchanged or repaired, not refunded.
If we need the item back, we'll email you where to send it and who pays for the label — that's decided when your case is approved, not here.
Check this over
Nothing is charged, refunded or shipped until a person has read it. That happens within one business day.
It's with us — a person reads it next.
No link to save and no account to make — the same order number and email bring this case back up whenever you want it.
