Start a return
Find the order first — we'll tell you what each item is eligible for before you fill anything in.
Can't find your order number? Contact support
Returns run 14 days from delivery. After that, the one-year warranty still covers defects — that route stays open. Every request is read by a person and answered within one business day.
What's coming back?
Eligibility is already worked out for each line — pick what you want to send back and how many.
Photograph the damage
Three specific shots — each one answers a question the carrier or the maker will ask. Take them where the piece is standing now.
How would you like this settled?
The 20% restocking fee is the published policy on a change-of-mind return taken as cash. Take it as store credit and the fee is waived — the trade is that whatever you buy with that credit is final: it can be exchanged or repaired, not refunded.
If we need the item back, we'll email you where to send it and who pays for the label — that's decided when your case is approved, not here.
Check this over
Nothing is charged, refunded or shipped until a person has read it. That happens within one business day.
It's with us — a person reads it next.
No link to save and no account to make — the same order number and email bring this case back up whenever you want it.
