Refund Policy

You have 14 days to return an unused item in its original packaging. Refunds go to your original payment method within 14 days or as store credit afterwards. Start at navadecor.co/pages/returns — it finds your order and shows what each item is eligible for before you fill anything in. Customers pay return shipping.

We will reply back to you within our business hours, 10AM to 6PM EST. Closed Saturdays, Sundays and US public holidays.

• Go to navadecor.co/pages/returns and enter your order number and the email on the order.
• Pick the items and the reason, and add photos — at least one of the piece for any return, plus specific shots and a short video where there’s damage or a fault. Photos of the original packaging help us approve it faster.
• Choose how it should be settled — refund to your original payment, store credit, a replacement or a part — with the exact figure shown before you submit.
• Every request is reviewed by a person within 1 business day. The decision arrives by email with the return address and who covers the label.
• Ship the item back. Once it arrives it is inspected within 1–2 business days and the refund, credit or replacement is issued.

• You will generate your own label or ship the product at your local post office to the return address in your approval email.
• If your product is covered by warranty or defect, we will send you a return label.

Clients are responsible for bearing the return label cost unless the product is covered under warranty or defect.

Inspect your order upon arrival. If there's damage or a defect, report it at navadecor.co/pages/returns straight away. If you are past the 14-day return period, your damage will not be covered. We'll replace parts or the fixture after assessing photos/videos of the issue, or issue a label to ship the items back.

Custom items are items which require additional assistance from our design team to order and cannot be ordered directly from our online store. Customization of these products requires technical drawings and additional production time, and therefore cannot be refunded. This includes extended hanging length, color customizations, dimming add-ons, and more. Items with any customizations are non-refundable.

All furniture items are custom-made, and any item requested to be produced as per customer specifications will not be eligible for refund or cancellation once production has begun. Cancellation requests must be made within 6 hours of order confirmation and can only be accepted if production has not started. After this window, no cancellations or refunds will be processed.

Start your return at navadecor.co/pages/returns. Change-of-mind returns can be taken as a refund minus a restocking fee of up to 30%, or as store credit for the full value with the fee waived. Purchases made with store credit are final sale — they can be exchanged or repaired, but not refunded.

Once approved, you ship the item back at your own cost to the address we give you. Refunds and credit are issued after the item is received and inspected.

Contact us if you haven't received your package within 90 business days for a full refund. We're not responsible for packages sent to incorrect addresses.

We don't offer exchanges. For damaged items, we send replacements. If you want a different item, return the one you have and buy the new one separately.

These are final sale but still warrantied. If issues arise, contact our customer care team for damages and issues.

Once your return is approved, refunds are issued within 3–10 business days to your original payment method. Your bank may take a few days more to post it.

All merchandise returns not due to manufacturer defect are subject to a restocking fee of up to 30%. The exact fee depends on the condition and packaging of the returned item. You may also be subject to other fees if our return policy is not followed.

All fixtures come with a standard 1-year manufacturer warranty covering manufacturing defects. Contact us with evidence for replacement. Extended warranties are available, and Nava Circle members are covered for two years.

Extended protection can be added at checkout to bring your fixture to 2, 3, or 5 years of total coverage. It extends the manufacturer warranty against defects — it is not accident or damage insurance. Where a claim is approved we ship a replacement so your home or project has no downtime. The terms in effect on the date of purchase apply to that plan.

• Manufacturer protection resolves defects in materials or workmanship.
• Electrical protection covers failure of electrical components under normal use.
• Component protection covers the body and standard components against defects. It does not cover light bulbs.
• Not covered — accidental or physical damage, misuse or improper installation, moisture and corrosion, and normal wear and tear.